Category Archives: Leadership Empowerment through Achieving your Potential

Positive action in the NHS: The Leadership Empowerment through Achieving your Potential (LEAP) Programme

Presentation at City University’s Research Seminar Series on Psychology, Culture, Diversity & Inclusion at Work

Dr Maddy Wyatt (Kent Business School) & Harpal Dhatt (Glow at Work)

Maddy 2

A fantastically successful launch to the Division of Occupational Psychology (DOP) Diversity and Inclusion at Work group’s research seminar at City University, saw a packed room of students, academics and practitioners all engaging in the ever topical issue of diversity at work. Glow at work were very proud to be presenting, alongside our partner from Kent Business School, Dr Maddy Wyatt. The presentation addressed the results of the positive action intervention; the Leadership Empowerment through Achieving your Potential Programme (LEAP) within the NHS. The theme of inclusion at work is particularly crucial within the NHS, given the demographic context. This context refers to the fact that in London, only 15% of senior managers come from a BME (Black or Ethnic Minority) background, compared to 40% in the general working population. In addition, 20% of NHS organisations had no BME nurses in senior roles (Blackman, 2011). It would seem that an organisation which employs such a large amount of BME groups does not have a very strong representation of such groups at the higher organisational levels.

Therefore, Glow at work identified a need to develop such groups via a positive action approach – cue the Leadership Empowerment through Achieving your Potential Programme (LEAP). This term positive action is one which encourages under-represented groups to take up training and development in order to progress their careers. This is distinct to affirmative action – where there is a legislative requirement to hire under-represented groups i.e. a quota, for lack of a better term. This has been controversial in places where it has been implemented, and has been used as a way to redress past discrimination i.e. in South Africa. However, this has led to reduced self-confidence and a perception of being less competent, as well as backlash from other majority group workers because there is a lingering feeling that such individuals haven’t earned their place. This is essentially positive discrimination and hence should not be confused with positive action, as can sometimes be the case.

Therefore, the design of the LEAP was crucial in creating more inclusion, and a sense of belonging and deservedness within the group. This was achieved by the fact that the LEAP was open to all, not necessary just BME groups but also there was a rigorous application process, based on key competencies. These competencies had a strong affinity to the objectives and outcomes of the LEAP:

  • Develop leaders
  • Identifying mentors
  • Create online networks
  • Raise participants’ profile
  • Develop proactive career behaviour

It was clear from the qualitative research beforehand that many of the participant’s needs were to be addressed over the course of the programme. The main issues included leadership/people management, specifically delegation and conflict resolution, as well as teamwork, generic transferable skills, political skills i.e. negotiating, networking and self-promotion and lastly confidence and proactivity. A qualitative analysis showed that participants did in fact show improvements in these areas. See below for some participant quotes:

Leadership – “I am more confident and provide leadership to junior members of the team”

Teamwork – ““ she/he has had an impact in motivating her colleagues, which has led to greater teamworking.”

Proactivity – “I feel that myself and my colleague who attended are feeling positive and empowered to take actions to progress”

For the number crunchers amongst you, we also found statistically significant results which support these qualitative findings. There were significant increases in career self efficacy (p=0.04), political skill (p=0.02) and career satisfaction (p=0.05). Crucially, others who work with the participants also reported a significant increase in proactive behaviour (p=0.04). These results show that a positive action intervention such as the LEAP, can lead to benefits such as acquisition of career progression tools as well as an improvement in employee attitudes. The exact cause of these positive outcomes however, cannot be as easily pinned down. Was it the mentoring? Was it in fact workshop number one or two? Or maybe it was the application involved in the design? Or perhaps it’s a case of the sum of the trees being greater than the forest i.e. collectively all of the elements amount to a greater benefit than any one part by itself.

There is one thing for certain however, that we must follow through on our vision to nationalise this Leadership Empowerment through Achieving your Potential Programme within the NHS in particular, in order to gather more data to show the benefits of positive action.  More importantly however, a group of people were genuinely empowered and inspired to move on in their careers as a result of the LEAP. This is a gratifying feeling, and one which without all the metrics and evidence that is required to make a case for positive action and inclusion at work, speaks to the humility and decency within all of us.

We’d like to thank the DOP Diversity and Inclusion at Work group for providing a forum for us to share our findings as well as learn so much from others. This is a crucial issue, which will continue to be important as the world becomes more connected and globalisation accelerates. We hope that organisations understand this and that it continues to sit on their strategic agenda, even in times of economic hardship, as it is our duty as a democratic world leading nation to set an example. And that is, as one delegate pointed out during the seminar, to get back to the roots of psychology and to appreciate individuality and treat each person, as an equal but unique personality – the epitome of a meritocracy.

For more information on the Diversity & Inclusion at Work group –

Written by Raj Chopra

Trainee Occupational Psychologist –  LinkedIn: Rajesh Chopra

Raj Chopra jpg

The Leadership Empowerment through Achieving your Potential (LEAP) Programme: The Business Case

We’re proud to say that our transformational Leadership Empowerment through Achieving your Potential Programme (LEAP), which has won a HPMA HR excellence award, has had a significant impact on NHS staff, in Trusts where it has been delivered.

Have a look at some of the data that we’ve collected: Happiness at work, Empowerment, Motivation, Resilience, Leadership skills and even Black and Minority Ethnic (BME) representation at management levels have seen a positive increase.

The LEAP Business Case

We have also managed to collate testimonials from our clients, as well as some of the participants on the LEAP. As can be seen, the combination of expert coaching, psychological insight, personality profiling and time to develop, reflect on and plan one’s future has had an incredible impact.

The LEAP Testimonials

As we continue to deliver our award-winning LEAP, across the UK, we hope to keep seeing similar results. It is evaluation data like this which reinforces and reaffirms Glow at Work’s mission:

“Our mission is to empower people from within and transform organisations, in order to help the working population achieve more meaningful, satisfying and glowing careers. In doing so, we believe we can also have a positive impact on other areas of people’s lives, helping to achieve a society with a better quality of life.  Hence, we are serving a purpose that is greater than ourselves by building strong collaborative partnerships in order to effectively meet this very important objective.”

Please get in touch if you have any questions regarding this data.

Keep glowing,

The Glow at work team.